Frequently Asked Questions
Everything you need to know about our premium snacks and services.
Does Neelam Foodland ship internationally?
Yes, we ship our authentic Indian snacks and groceries globally. Shipping costs and delivery timelines vary based on the destination country and order weight.
How do you ensure the freshness of snacks during transit?
We use high-grade, moisture-resistant vacuum packaging and nitrogen flushing for many of our products to ensure they remain crisp and fresh until they reach your doorstep.
What is your return policy for food items?
Due to the perishable nature of food products, we generally do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 24 hours for a replacement or refund.
Are your products suitable for specific dietary requirements?
We offer a wide range of products including sugar-free, roasted (non-fried), and gluten-free options. Please check the detailed ingredient list and nutritional information provided on each product page.
How long does domestic delivery within India take?
For orders within Mumbai, we typically deliver within 24-48 hours. For other cities in India, delivery usually takes 3 to 7 business days depending on the location.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.