Returns & Exchanges

At Neelam Foodland Mumbai, we prioritize your health and satisfaction by ensuring every snack and spice meets our quality standards. Due to the perishable nature of food products, we accept returns only for damaged, incorrect, or expired items reported within 24 hours of delivery.

Return Process

• 1.
  Report Issue

  Contact our customer support team via WhatsApp or email within 24 hours of receiving your order, providing your order ID and clear photographs of the product issue.

• 2.
  Verification

  Our quality control team will review your request and the provided images to verify the eligibility of the return based on damage or incorrect fulfillment.

• 3.
  Pickup Arrangement

  Once approved, we will schedule a reverse pickup from your delivery address; please ensure the item is kept in its original packaging with all tags and invoices intact.

• 4.
  Refund or Replacement

  After the returned item reaches our warehouse and passes inspection, we will initiate a full refund to your original payment method or dispatch a fresh replacement immediately.